Monitoring
The service includes round-the-clock (24-hour) monitoring, recording, analysis and processing of information (signals) from the protected sites. It is carried out by a team of excellently trained professionals (security operators), using a complex of modern, high-tech and reliable technical systems.
It is offered both independently and in combination with any of the other services provided by the company.
The specifics of its implementation are agreed individually.
- Depending on the client's preferences.
- According to the recommendations of the experts from „Professional Protection - Electronic” Ltd.
Service users
"Monitoring is received
Timely, accurate, and comprehensive information
Quality and reliability
Confidentiality of information
Access control to information Timely, accurate, and comprehensive informationTimely, accurate, detailed, and comprehensive information on the status and events of objects, including the following types of data:
- Alarm events from security and fire alarm systems, with immediate identification of the affected area (room).
- Signals submitted by pressing attack, fire, or emergency medical assistance buttons, with instant recognition of their location on the premises – keyboard, externally wired, or remote.
- Switching the system on and off inside or outside the site's working hours, with the ability to instantly recognise each individual user.
- The technical integrity of the system and related events, such as a loss of mains power, battery depletion, depletion of individual sensor batteries and faults in individual system components, with immediate identification of their location within the premises.
- Television footage showing the condition of the site when incidents occur.
- Information, clarification, assistance and guidance on next steps from a competent member of staff should an incident occur on site.
Quality and reliabilityQuality and reliable information, provided through the use of modern technical systems and equipment with capabilities for:
- Real-time reception, recognition and transmission of 65,000 individual events.
- Backup (redundancy) of information through the simultaneous use of several communication channels, which effectively eliminates the possibility of signals from the site being „jammed”.
- Multichannel reception and transmission of information, through the use of:
- telephone;
- radio communication;
- GSM/GPRS network;
- GSM/SMS channel;
- the internet;
- GPS system;
- CCTV.
Confidentiality of informationConfidential and comprehensive information, secured through the implementation of the following set of measures:
- Good infrastructure and security of workspaces for monitoring activities.
- Qualified, reliable, motivated and highly trained staff.
- Continuous audio, video, physical, logical and personal supervision of the work carried out by staff responsible for monitoring activities.
- Multiple backups of the resources, systems, software and hardware used for monitoring.
- Archiving and backing up data.
- Information security policies, procedures and guidelines in line with best practice in the field.
Access control to informationEasy, yet controlled, access for the subscriber to information about the site, ensured through the implementation of the following technical and organisational measures:
- A 24-hour freephone number where, by providing a site number, name and password, you can obtain full information from an operator regarding the current status of the site and its status over a past period.
- A web application enabling the client to monitor the site independently online, following registration with a username and password.
- Real-time SMS notifications regarding incidents occurring on site.
- Printout, on electronic or paper medium, of the events from the site.