GENERAL TERMS AND CONDITIONS OF THE SECURITY AGREEMENT WITH TECHNICAL MEANS ON “PROFESSIONAL PROTECTION – ELECTRONIC Ltd
I. BASIC PROVISIONS
General provision
Article 1. These General Terms and Conditions govern the relationship between “Professional Protection - Electronic” Ltd. - Sofia, EIK 831314850 (Contractor) and each of its clients (Client) using the provided security services, and upon agreement between the parties, these General Terms and Conditions shall automatically become an integral part of the concluded contract.
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Art. 2. Pursuant to the present General Terms and Conditions and in accordance with the written contract concluded between the parties, the Contractor provides the Client with a security service using alarm notification equipment (hereinafter referred to as the “Service”) for the Client's property or group of properties, described in detail in the written contract between the parties, in return for remuneration.
Art. 3. The Client must have ownership rights over the object or objects referred to in Art. 2, or have the right to use the same on another basis. These rights shall be proven upon the conclusion of the written contract between the parties by means of a proper document (notary deed, lease agreement, declaration, etc.), a copy of which shall be handed over to the Contractor.
Entry into force of the contract. Term
Art. 4. The contract between the Contractor and the Client shall enter into force from the date of service activation.
Activate service
Art. 5. (1) The service is activated and the obligation to provide it arises after the object is taken under surveillance in the Contractor's Monitoring Centre.
(2) The activation of the Service for each site shall be evidenced by a Handover Protocol, signed by the parties to the contract and forming an integral part thereof. The Handover Protocol shall contain data on the type and exact address of the site, the date of commencement of surveillance of the site, details of the Client's representatives who shall, if necessary at any time of the day or night, provide the Contractor with access to the site, specific features of the signal and alert system at the site and recommendations for improving the technical means and organisational measures for the protection of the site, and other particulars specified therein.
Art. 6. The activation date specified in the Protocol shall be considered the start date of the first working month. The equivalent date in the following calendar months shall be considered the start of subsequent working months. If any of the calendar months does not have that date, its last day shall be considered the start date of the working month.
III. RIGHTS AND OBLIGATIONS OF THE PERFORMER
Legality of service provision
Art. 7. The Contractor shall provide the Service in accordance with the legal requirements in the field of alarm system security under the conditions set out in the written contract signed by the parties and these General Terms and Conditions.
Service Contents
Article 8. (1) The service includes 24-hour security of the Client's site/sites using alarm and notification equipment – monitoring and recording, and when provided for according to the tariff plan specified in the written contract between the parties – also on-site inspection by the Contractor's employees. The inspection is carried out upon signals received at the Contractor's Monitoring (duty) centre from the technical means installed at the site/sites – alarm systems and/or panic buttons.
The obligation to provide the Service arises after payment of the fees and remuneration under Article 29, Paragraph 2.
Briefing. Mandatory recommendations
Art. 9. (1) Upon undertaking the surveillance of any object in the Monitoring Centre, the Contractor shall conduct training on the use of the Client's signalling and alarm equipment for the Client and for persons who will have access to it. The Client shall be provided with written instructions from the manufacturer for the use of signalling and alarm equipment, except in cases where the equipment was not supplied by the Contractor.
(2) At any subsequent point during the term of this contract, the Contractor may provide the Client with guidance and/or familiarise them with its requirements and recommendations regarding the security of the premises and the property therein, for additional physical reinforcement of the guarded premises or technical improvement of alarm and notification equipment and passive defence measures (metal doors, security locks, grilles, roller shutters, etc.), as well as in relation to organisational measures aimed at improving the level of protection of the premises. A specific protocol shall be prepared and signed by the parties for the guidance provided and for the compliance of the condition and security of the premises with the Contractor's requirements and recommendations.
(3) The Contractor's requirements under the preceding paragraph are binding on the Client, and the latter shall undertake and implement, at their own expense, all prescribed measures for the security of the site. Failure to comply with these requirements shall release the Contractor from any liability for damages.
Duty to supervise
Art. 10. (1) The Contractor monitors the secured site using the alarm and notification equipment located on the site and connected to the Monitoring Centre.
(2) The communication link between the signalling and alarm technology installed at the site and the Contractor's Monitoring Centre shall be established and information about the monitored site shall be transmitted by one or more of the following methods:
- by telephone line; and/or
- via radio transmitter; and/or
- via a combined radio and GSM transmitter
Registration requirement
Art. 11. (1) The Contractor shall register in the Monitoring Centre the ongoing signals arriving from the alarm and signalling equipment located at the site. The records of the registered ongoing signals shall be kept by the Contractor for at least one month, after which they may be deleted by him.
Within the one-month period stipulated in the preceding paragraph, the Client or a person authorised by them may request a printout from the Contractor’s security computer system, containing a report of current signals received from the site, against payment of a fee in accordance with the Contractor's Price List (Tariff).
Notification obligation
Article 12 (1) The Contractor shall notify the Client or their authorised representatives of any registered malfunctions from the alarm and notification equipment installed at the site, with a view to their timely rectification.
The Contractor shall notify the Client, or their designated representative, via the provided contact telephone numbers in the event of any alarm signal registered at the Monitoring Centre, 24 hours a day, except in cases where the Client has submitted a written request not to be notified under the specified conditions.
Inspection Obligation
Art. 13 (1). When a tariff plan has been chosen in the written agreement between the parties, under which the Security Service includes inspection of the supervised site, the Contractor undertakes to respond to alarm signals received from technical means installed at the site as follows:
A) between the hours of 22:00 and 06:00 – to ensure the arrival of its employees (duty patrol) at the guarded site within the timeframe specified in the written contract signed by the parties. This timeframe commences from the receipt of an alarm signal at the Monitoring Centre.
B) between 06:00 and 22:00 – to ensure the patrol on duty departs for the site as quickly as possible after receiving such a signal at the Monitoring Centre. The duty team shall exercise due diligence, taking into account the circumstances (distance, traffic conditions, weather, congestion, etc.), to arrive at the guarded site as quickly as possible.
(2) The moment an alarm signal is received shall be considered the moment recorded in the Contractor's security computer system (the Monitoring Centre's computer system).
(3) The arrival time of the duty patrol at the site, as specified in paragraph 1, shall be recorded in accordance with the methods indicated in Article 14.
(4) In the event of a confirmed unauthorised entry or attempted entry, upon arrival at the site, the Contractor's employees shall take lawful measures, as appropriate to the circumstances, to preserve the integrity of the scene.
(5) For the inspection carried out, the parties shall sign a Report, in which all ascertained circumstances shall be recorded. If the Client or their representative refuses to sign the Report, this fact shall be certified by the signature of a witness. In the event of a declared theft, the Client shall sign a Declaration, in which they shall specify the stolen items, as well as whether they are insured or not.
Article 14. The response time of the duty group shall be recorded based on the entries in the Monitoring Centre's computer system, with the moment the duty patrol arrives at the site being considered the moment the patrol's radio message is received, automatically registered by the Contractor's system and recorded in digital format.
Physical security of the site
Art. 15. (1) Upon confirmed breach and/or compromised integrity of the site, after the arrival of the duty patrol, the Contractor's employees shall provide physical security for the site until the Client or their representative is notified and arrives.
(2) In the event of objective impossibility to establish a telephone connection with the Client or their representative, as well as their failure to personally undertake the guarding of the property within two hours from the moment of notification, the Client shall pay additional remuneration for physical security in accordance with the Contractor's Price List (Tariff) for each hour after the expiration of two hours since attempts to contact the Client began.
(3) In the event that, following a telephone conversation with the Client or their representative, the latter expressly requests the Contractor's employees to leave the premises, the duty patrol shall leave the scene at the Client's responsibility. In this case, the Contractor shall not be liable for any damage caused to the Client.
Limits of the Contractor's liability
Art. 16. (1). The Contractor's liability for damages and/or penalties may only be invoked in the cases expressly stated in these General Terms and Conditions, the Contractor's Price List (Tariff) and the written contract between the parties, and only up to the amounts agreed therein.
(2) Where, according to the chosen tariff plan, the parties have agreed that the security service shall include an inspection of the secured premises, in the event of a confirmed burglary and established non-fulfilment of the obligation under Article 13, Paragraph 1, the Contractor may undertake to pay the Customer a penalty in the amount of the value of the stolen items, but not exceeding the limit specified in the Price List (Tariff).
(3) The Contractor shall owe the penalty referred to in the preceding paragraph only if the Client submits a written request for it within ten working days from the confirmation of the burglary. The written request shall be accompanied by an inspection report in accordance with Article 13, paragraph 5, a Declaration from the Client regarding the stolen items, as well as official documents proving ownership of the stolen property, and any other necessary documents requested in writing by the Contractor to verify the burglary and the extent of the damages.
(4). The absence of items, which the Client claims were in the premises at the time of the breach and were stolen, shall be proven in the manner prescribed by law (record of investigative actions conducted, results of a case file opened at the relevant Police Directorate-Ministry of Internal Affairs against an unknown perpetrator, etc.).
(5) The Contractor shall not be liable, including under paragraph 2, if the stolen movable property was insured and the Client can claim insurance compensation for the stolen property from the insurer under the terms of the insurance contract, as well as in cases where the alarm system at the site was not activated, resulting in no alarm signal from the Client's site being received by the Contractor's Monitoring Centre.
(6). The Contractor shall not be liable, including under paragraph 2, for non-pecuniary damages and loss of profit of any kind and nature, as well as for material damages arising from theft of money (including currency), securities, stamps, documents (including electronic documents and drawings), high-value luxury items (jewellery, works of art) etc.
(7) The Contractor shall not be liable, including under para. 2, for: property damage caused by theft not committed by destruction, damage or undermining of barriers and/or structures properly made to protect the premises; property damage caused by the destruction or damage of property located on the premises, including damage caused by hooliganism; property damage caused by „shoplifting“; as well as property damage caused during or in connection with the intrusion into the guarded premises or an attempted intrusion, consisting of the destruction, damage or undermining of barriers and/or structures made to protect the premises;
(8) If, following a burglary of movable property from the premises, the said property is found and returned to the Client, the Client is obliged to accept it back and to immediately notify the Contractor thereof. In this case, no penalty shall be due, and if such a penalty has already been paid by the Contractor, the Client shall refund the amount received together with statutory interest from the date of receipt of the movable property.
Force majeure
Article 17. The Contractor shall not be liable for any failure to provide the Service, or for any inaccurate or untimely provision thereof, in cases of force majeure or fortuitous events, constituting extraordinary circumstances which were not foreseeable at the time the contract was concluded between the parties and which render the provision of the Service objectively impossible.
III. CLIENT RIGHTS AND OBLIGATIONS
Obligation to pay
Article 18. The Client undertakes to pay, in a timely and accurate manner, the sums due under the contract with the Contractor.
Ensuring access
Article 19. (1) The Client undertakes to provide the opportunity for an initial inspection, as well as for periodic visits and checks of the Site by employees of the Contractor authorised for this purpose.
(2) The client undertakes to provide their own names, addresses and contact telephone numbers, or those of their representatives, thereby ensuring access to the secured premises, or to enable immediate attendance at the premises at any time of the day or night, for the purpose of rectifying technical faults and carrying out inspections, as well as to be notified in the event of a breach of the premises’ security. Where there are barriers preventing the Contractor’s staff from accessing the secured premises, the Client undertakes to provide two sets of keys to open such barriers or to ensure another means of unimpeded and immediate access to the premises.
(3) In the event of a registered alarm signal, the Client undertakes to provide the Contractor with access and assistance to carry out an inspection.
Signalling and alarming technology
Article 20. (1) The Client shall, at its own expense, procure the equipment (signalling and notification equipment) necessary for the performance of the contract. The Client may purchase or hire such equipment from the Contractor or from third parties. Should the Client hire the equipment from the Contractor, the Client shall be liable to pay a monthly hire charge (fee) in the amount specified in the written contract between the parties.
(2) Where the equipment referred to in the preceding paragraph has been acquired by a party other than the Contractor, the Client shall be obliged to make it available to the Contractor for inspection and approval, and to bring the existing signalling and notification systems into compliance with the Contractor’s requirements. All risks arising from the incorrect or faulty operation of the equipment shall be borne by the Client, and the Contractor shall not be liable for any damages arising therefrom.
(3) The Client shall not be entitled, without the Contractor’s express prior written consent, to move any item of equipment from the locations specified in the annexes to the written contract between the parties.
(4) The customer undertakes to take the necessary care to preserve the integrity and serviceability of the signalling and alarm equipment installed on the premises, and to monitor and maintain it in good working order.
(5) Out-of-warranty maintenance and routine preventative maintenance of the equipment after the warranty period shall be at the Client’s expense. In the event of a further agreement between the parties, post-warranty maintenance and preventative maintenance of the equipment at the secured premises shall be carried out by the Contractor.
Provision of a radio transmitter or a radio and combined Global System for Mobile Communications transmitter
Article 21. (1) Subject to further agreement between the parties, a radio transmitter or a combined radio and GSM transmitter – owned by the Contractor – may be installed at the site to transmit information via a radio channel and/or via the GSM mobile network. The radio transmitters and combined radio and GSM transmitters form part of the Contractor’s licensed, separate telecommunications network; may be owned solely by the Contractor and may be made available for use by the Client only for the duration of the contract and for the purposes of providing the Service.
(2) For the period during which the data transmission device – owned by the Contractor – is installed at the premises under security, the Client undertakes not to make it available for use by other persons and to pay a monthly fee or a sum of money by way of compensation, serving as compensation for the return of the equipment provided to them. The amount of the monthly fee or the compensation sum shall be specified in the contract.
(3) If, under the terms of the preceding paragraph, the parties agree on the payment of compensation, the Contractor may set off that amount against any outstanding liabilities of the Client for fees and/or penalties due under the contract. If the compensation payment has not been set off during the performance of the contract, it shall be returned to the Client once the latter has returned the equipment provided to them.
Using the equipment
Article 22 (1) The Client undertakes not to make technical alterations to the provided equipment, exercising due care for its preservation.
(2) The risk of destruction, loss or damage to the equipment provided by the Contractor, including any radio transmitter or combined radio and GSM transmitter provided for use, shall pass to the Client upon handover, as evidenced by the signing of the handover report. In all cases of destruction, loss or damage to the equipment, including where caused by circumstances beyond the Client’s control, the Client shall be liable to the Contractor for full compensation for the losses incurred by the latter. Any missing items or damage shall be recorded in a report signed by representatives of the parties. In such cases, the Contractor shall not be liable and shall not refund any monthly rental fees paid or the compensation amount for a radio transmitter or a combined radio and GSM transmitter.
(3) The Contractor shall not be liable for any failure to fulfil its obligations or for any damage arising where, whether through wilful misconduct or negligence, the Client or a third party having access to the signalling and alarm equipment has caused damage to such equipment, which damage prevents the Contractor from fulfilling its obligations.
Requirements for operating the equipment
Article 23. (1) The customer undertakes to familiarise themselves in detail with the operating instructions for the signalling and alarm equipment provided by the manufacturer. The Customer undertakes to switch on, switch off and operate the signalling and notification equipment in strict compliance with the requirements set out in the manufacturer’s operating instructions and the training provided by the Contractor.
(2) The Client undertakes to conduct training and familiarise third parties who have access to and work with the signalling equipment (family members, employees under labour or civil contracts, etc.) with the operating instructions and the requirements of the preceding paragraphs. For the actions and omissions of these third parties related to the performance of the Client's obligations under this contract, the Client shall be liable as if they were their own.
(3) The Client undertakes to comply, at its own expense, with the Contractor’s requirements under Article 9(2) of these General Terms and Conditions.
Obligation to return equipment owned by the Contractor
Article 24 Upon termination of the contract, regardless of the grounds for such termination, the Customer shall immediately return the equipment – owned by the Contractor, including any radio transmitter or combined radio and GSM transmitter provided for use, and shall ensure that the Contractor’s staff have access to the premises for its dismantling. In the event of failure to fulfil this obligation within seven days of the termination of the contract, the Customer shall be liable to pay a penalty amounting to three times the compensation payable for the provision of the relevant radio transmitter or combined radio and GSM transmitter under the contract. Should the Customer have been provided with other equipment on hire – owned by the Contractor – the penalty shall be increased by the cost of that equipment (at retail prices for new equipment at the time of termination of the contract).
Reaction to false signals
Art. 25. In the event of a response to a registered alarm, which is a result of circumstances specified in Art. 22, para. 3, as well as when an alarm is submitted for “system test” purposes or due to negligence or incorrect handling of alarm and notification equipment (including the use of an incorrect code, improper handling of the alarm system, pressing the panic button/attack button without cause, leaving doors or windows open, or leaving animals in the secured premises that triggered the alarm system), the Client shall pay the Contractor a penalty in the amount determined in the Price List (Tariff), unless they notify the Contractor's duty officers at the Monitoring Centre within 1 minute of the system activation.
Notification obligation
Art. 26. (1) The Client undertakes to notify the Contractor in writing at least 24 hours in advance:
– in the event of a change to the information concerning the authorised representatives who provide access to the secured premises;
– when carrying out repairs in protected premises and changing the use of the facility;
– in the event of a change to the layout of the interior fittings at the premises;
The Client undertakes to notify the Contractor in writing immediately of any other significant changes and circumstances leading to an increased risk of burglary or damage, as well as any changes to their correspondence address.
(3) The Client undertakes to notify the Contractor in writing when concluding the written contract of all insurance policies concluded for the insurance of property located at the site, and for subsequent insurance of such property, to notify the Contractor within 7 (seven) days of concluding the insurance.
Article 27. The Client undertakes to notify the Contractor in writing without delay upon becoming aware of any financial loss which may give rise to the Contractor’s financial liability under this contract. In such a case, within 12 hours of becoming aware of the damage, the Client or their representative must appear before the Contractor to sign a Declaration in accordance with Article 13(5).
Consequences of non-compliance
Article 28. In the event of non-performance or improper performance by the Client of their obligations, arising from these General Terms and Conditions and the contract between the parties, as well as in the event of actions which result in or facilitate unauthorised entry onto the premises, or which create conditions for an increase in the damage – resulting from such unauthorised entry, or if the establishment of the causes of the unauthorised entry is impeded, and/or if documents containing false information relating to the unauthorised entry or the determination of the extent of the damage incurred are submitted, this shall release the Contractor from liability under this contract, including financial liability under Article 16. In such cases, the Contractor may reduce the amount of, or refuse to pay, the penalty under Article 16 and/or terminate the contract for security using technical means
IV. PRICE OF THE SERVICE AND PAYMENT METHOD
Art. 29 (1) For site security, the Client owes the Contractor a monthly remuneration (monthly fee). The amount of the remuneration is determined according to the Contractor's Price List (Tariff) and is specified depending on the tariff plan chosen in the written agreement between the parties.
(2) Upon conclusion of the contract between the parties, the Client shall pay the Contractor a one-off fee for taking the object under surveillance (start-up fee) in the amount specified in the Price List (Tariff), as well as an advance payment for the first period of service use.
Following the expiry of the initial prepaid period for the use of the Service, for each subsequent period, the Contractor's monthly remuneration shall be paid in advance within three days of the commencement of the respective period. The commencement date of the respective period shall be the date specified in art. 6, para. 2 of these General Terms and Conditions (the beginning of the respective working month).
Article 30. In the event of a delay in payment of the sums due under this contract, the Client shall pay the Contractor a penalty of 0.2 % (zero point two per cent) of the amount due for each day of delay.
Art. 31. (1) In case of failure to comply with the deadlines for payment of remuneration, as a temporary sanction, the Contractor shall remove the object from inspection without notice, as of the date the Client falls into arrears. For the period during which the measure referred to in the preceding sentence is applied, the Contractor shall not be obliged to perform its obligations under these General Terms and Conditions and the contract with the Client, and shall not be liable for any resulting damages. The foregoing does not relieve the Client from the obligation to pay monthly fees for the relevant period.
(2) Following the expiry of the 14th day of delay, as an additional penalty measure, the Contractor shall be entitled to dismantle and remove the provided equipment, which is its property, at the Customer's expense, with the corresponding application of the provisions of Art. 24.
The site inspection shall be reinstated after payment of all outstanding amounts, including accrued penalties.
V. OTHER TERMS
Confidentiality
Art. 32. (1) Each of the parties undertakes not to disclose confidential information to third parties in any form, and to require its employees and subcontractors to comply with the same confidentiality obligations. The restrictions under this clause shall remain valid for a period of 3 years following the termination of the agreement.
(2) The Contractor undertakes to keep confidential and not to disclose to third parties facts and information related to the security configuration of the monitored site, the valuables stored therein, as well as circumstances and data concerning the Client's financial status which have become known to him during the performance of his obligations under this agreement.
The Client undertakes to keep secret and not disclose to third parties the terms and method of carrying out security at the monitored premises, without providing third parties with information about the location and operation of the alarm and notification equipment, the timelines and actions of the Contractor's employees in the event of a detected intrusion or attempted intrusion into the secured premises, and similar information which has become known to them in connection with the performance of obligations under this contract.
(4) In and in connection with the performance of its obligations under this Agreement, the Contractor may record telephone conversations held with the Client or its representatives. The recording of these conversations is necessary for the timely and accurate performance of the Contractor's obligations and for its proof. The Contractor undertakes not to disseminate and not to make these recordings available to third parties, except when they are requested by the competent state authorities in the manner prescribed by law or in the event of a legal dispute arising for the purpose of proving the performance of the Contractor's obligations. By signing this Agreement, the Client expresses its consent for telephone conversations held with the Contractor's employees in connection with or regarding the performance of its obligations under the agreement to be recorded using technical means for audio recording. These recordings shall be stored by the Contractor for at least three months, after which they may be deleted by it.
Advantage
Art. 33. In the event of a conflict between clauses in the different documents that constitute the contract in its entirety, the clauses of the documents shall take precedence in the following order:
- The Annexes to the Treaty;
- The written contract concluded between the parties and its annexes.;
- The Contractor's price list (tariff); and
- The present General Terms and Conditions.
Applicability of framework agreements
Art. 34. These General Terms and Conditions shall apply accordingly to framework agreements of the Contractor with Clients for security of multiple sites using technical means. Deviations from the General Terms and Conditions, as well as specifics regarding their applicability, shall be agreed upon in the written contract with the Client.
Dispute resolution
Art. 35. (1) All disputes between the parties shall be settled through negotiations in a spirit of understanding and good faith. All claims by the Client against the Contractor shall be sent to him in writing to the correspondence address specified in the written contract. Unresolved disputes shall be submitted for resolution to the competent Bulgarian court.
(2) Should the Client not have submitted their claim to the Contractor in writing in the manner specified in the preceding paragraph, and should all avenues for reaching an understanding between the parties not have been exhausted, and should the Client then initiate legal proceedings, the Contractor shall not be liable for court costs or legal fees, irrespective of the outcome of the proceedings.
VI. TERMINATION OF THE AGREEMENT
Grounds for termination of the contract
Art. 36. (1) The contract may be terminated by written mutual agreement of the parties.
(2) This agreement shall also terminate upon the occurrence of circumstances beyond the control of the parties, which render the performance of their obligations impossible, such as death, declaration of bankruptcy, revocation/expiry of the licence for carrying out private security activities, or liquidation of one of the parties.
Unilateral termination of the contract
Article 37. (1) The Contractor may unilaterally terminate this agreement by giving at least one month's written notice.
(2) The Client may terminate this contract unilaterally by giving at least one month’s written notice. The contract shall be terminated once the Client has fulfilled all its obligations under the contract. Should the Client have failed to fulfil all their financial obligations to the Contractor by the end of the notice period, they shall also owe the Contractor a penalty of 50 % of the outstanding amounts, as well as the penalty for delay under Article 30.
Termination of the contract by the performing party
Art. 38. (1) Each party may unilaterally terminate this Agreement in the event of a material or systematic breach of the other party’s obligations by giving two weeks' written notice.
(2) The Contractor may terminate the contract without notice if the Client fails to fulfil their obligations under Article 3, Article 21, paragraph 3, Article 32, paragraph 3, as well as in the event of a delay in due and payable payments exceeding 1 (one) month.
Changes to the General Terms and Conditions, Price List (Tariff) and contract
Article 39. (1) These General Terms and Conditions and the Price List (Tariff) may be amended by the Contractor when changes in the economic environment or legislation require it.
(2) When the General Terms and Conditions and the Price List are amended, the Contractor undertakes to notify the Client in an appropriate manner, giving them sufficient time to expressly state their disagreement in writing; otherwise, the amendment shall be binding on the Client.
(3) The written agreement may be amended by mutual consent of the parties through written addenda signed by them.
VII. FINAL PROVISIONS
Art. 40. With the aim of unifying terms and avoiding potential disputes during the application and interpretation of the contract, the parties adopt the following definitions for the purposes of these General Terms and the concluded written contract:
- “Signalling and communications engineering” means a system of control panels, sensors, signalling devices and devices for transmitting signals at a distance, which issue an alarm signal in case of attempts to penetrate the protected object.
- “Monitoring (duty) centre” means a technical centre, located in the Contractor's office, comprising a set of equipment and facilities through which the monitored sites are observed, regular signals received from them are registered, and alarm signals received are verified, when the signalling and alarm equipment at the monitored site is connected to the monitoring (duty) centre.
- “Breaking and entering (burglary)” means theft committed by destroying, damaging or undermining barriers properly made to protect the premises.
- „Shoplifting“ means theft of goods by breaking a shop window or door without permanent bodily entry into its interior.
The present General Terms and Conditions are approved by Order of the Manager of “Professional Protection - Electronic” Ltd. In force from 01.01.2013. .
VIII. Card Payment
- Debit, credit and business cards accepted: Visa, Mastercard, bCard.
- All payments are processed through VPOS and are secured by MasterCard Identity Check and VISA Secure.
- Card details are not stored.
- When a refund is issued, the funds are transferred back to the same card.
