General conditions
GENERAL TERMS AND CONDITIONS OF THE CONTRACT FOR SECURITY WITH TECHNICAL MEANS „PROFESSIONAL PROTECTION – ELECTRONIC Ltd.
I. MAIN PROVISIONS
General provision
Art. 1. These General Terms and Conditions govern the relationship between „Professional Protection – Electronics“ Ltd, Sofia, UIC 831314850 (the Contractor) and each of its clients (the Client) using the security services provided; upon the parties reaching an agreement, these General Terms and Conditions shall automatically form an integral part of the contract concluded.
Subject
Art. 2. Pursuant to these General Terms and Conditions and in accordance with the written contract between the parties, the Contractor shall provide the Client, for a fee, with a security service utilising signalling and alarm equipment (hereinafter referred to as the „Service“) at the Client’s site or group of sites, as specified in the written contract between the parties.
Art. 3. The Customer must hold title to the object or objects referred to in Article 2, or have the right to use them on other grounds. Such rights shall be evidenced at the conclusion of the written contract between the parties by a proper document (deed, lease, declaration, etc.), a copy of which shall be delivered to the Contractor.
Entry into force of the contract. Deadline
Art. 4. The Contract between the Contractor and the Customer shall take effect from the date on which the Service is activated.
Activate the service
Art. 5. (1) The service shall be activated and the obligation to provide it shall arise once the Contractor’s Monitoring Centre has taken over the site.
(2) The activation of the Service for each site shall be certified by a Commissioning Protocol signed by the parties to the Contract and forming an integral part thereof. The commissioning protocol shall contain details of the type and exact address of the site, the date on which the site was taken over for surveillance, details of the Client’s representatives who, if necessary at any time of the day or night, the Contractor’s access to the site, the features of the alarm system at the site and recommendations for improving the technical means and organisational measures for the protection of the site, as well as other details specified therein.
Art. 6. The activation date specified in the Protocol shall be taken as the start date of the first working month. The start of subsequent working months shall be the date of the corresponding calendar month. If a calendar month does not have that number of days, its last day shall be taken as the start date of the working month.
III. THE CONTRACTOR’S RIGHTS AND OBLIGATIONS
Legality of the provision of the Service
Art. 7. The Contractor shall provide the Service in accordance with the legal requirements relating to security, alarm and signalling equipment, subject to the terms and conditions set out in the written contract signed by the parties and these General Terms and Conditions.
Content of the Service
Art. 8. (1) The service shall include 24-hour security of the Client’s site(s) using signalling and alarm equipment – monitoring and recording – and, where provided for under the tariff plan specified in the written contract between the parties, on-site inspection by the Contractor’s staff. The inspection shall be carried out in response to signals received at the Contractor’s Monitoring (Duty) Centre from the technical equipment installed at the site(s) – alarm systems and/or panic buttons.
(2) The obligation to provide the Service shall arise upon payment of the fees and charges referred to in Article 29(2).
Instructions. Mandatory recommendations
Article 9. (1) Upon taking over each site under surveillance at the Monitoring Centre, the Contractor shall instruct the Client and the persons who will have access to the alarm and signalling equipment on its use. The Customer shall be provided with written instructions from the manufacturer for the use of the alarm and signalling equipment, except where the equipment has not been supplied by the Contractor.
(2) At any subsequent time during the term of this Contract, the Contractor may instruct and/or inform the Client of its requirements and recommendations in relation to ensuring the security of the site and its belongings, for additional physical reinforcement of the secured site or technical improvement of the alarm equipment and passive means of protection (metal doors, hidden locks, bars, roller shutters, etc.), as well as in relation to measures of an organisational nature aimed at improving the degree of security of the site. A protocol shall be prepared and signed by the parties for the briefing and the compliance of the condition and protection of the site with the requirements and recommendations of the Contractor.
(3) The Contractor’s requirements set out in the preceding paragraph shall be binding on the Client, and the Client shall undertake and implement, at the Client’s expense, all measures prescribed for the protection of the Site. Failure to comply with these requirements shall relieve the Contractor of liability for damages.
Obligation to monitor
Art. 10. (1) The Contractor shall monitor the secured site using the alarm and signalling equipment located on the site and connected to the Monitoring Centre.
(2) The communication link between the alarm equipment installed on site and the Contractor’s Monitoring Centre shall be established, and information about the monitored site shall be transmitted in one or more of the following ways:
- by telephone; and/or
- by radio transmitter; and/or
- via a combined radio and GSM transmitter
Obligation to register
Art. 11. (1) The Contractor shall record in the Monitoring Centre the current signals received from the alarm and signalling equipment located on site. The Contractor shall retain the records of the current alerts for at least one month, after which they may be deleted by the Contractor.
(2) Within the one-month period referred to in the preceding paragraph, the Client or a person authorised by him or her may request a printout from the Contractor’s computer security system showing the current signals received from the site, subject to payment of a fee in accordance with the Contractor’s Price List (Tariff).
Obligation to notify
Art. 12 (1) The Contractor shall notify the Client or its authorised representatives in the event of any recorded faults in the alarm and signalling equipment installed on site, with a view to their prompt rectification.
(2) The Contractor shall notify the Customer, or a representative designated by the Customer, at the contact telephone numbers provided in each case, of any registered alarm signal received at the Monitoring Centre 24 hours a day, except where the Customer has submitted a written request not to be notified when the conditions specified therein occur.
Obligation to inspect
Article 13(1). Where a tariff plan is specified in the written contract between the parties and the Security Service includes the inspection of the monitored site, the Contractor shall respond to alarm signals received from technical equipment installed at the site as follows:
A) for the period from 22.00 to 06.00 – to ensure that its employees (on duty) arrive at the site under guard within the time specified in the written contract signed by the parties. This period begins upon receipt of an alarm signal at the Monitoring Centre.
B) for the period from 06.00 to 22.00 – to ensure that the patrol on duty is dispatched to the site as soon as possible after the Monitoring Centre receives such a signal. The team on duty should take all reasonable precautions, having regard to the circumstances (distance, traffic, weather conditions, congestion, etc.), to arrive at the protected site as soon as possible.
(2) The time at which the alarm signal is received shall be deemed to be the time recorded in the Contractor’s computer security system (the Monitoring Centre’s computer system).
(3) The time of arrival of the patrol on duty at the site specified in par. 1, shall be counted according to the methods specified in Article 14.
(4) In the event of unauthorised entry or attempted entry, upon arrival at the site, the Contractor’s employees shall take such lawful measures as may be necessary under the circumstances to preserve the integrity of the site.
(5) The parties shall sign an Inspection Report detailing the findings of the inspection, which shall set out all the circumstances established. Should the Customer or their representative refuse to sign the report, this fact shall be certified by the signature of a witness. In the event of theft, the Customer shall sign a Declaration in which he or she shall specify the stolen items and state whether or not they are insured.
Art. 14. The response time of the on-duty team shall be calculated on the basis of the records in the Monitoring Centre’s computer system, and the time of arrival of the on-duty patrol shall be deemed to be the time at which the patrol receives a radio message upon its arrival at the site, which is automatically registered by the Contractor’s system and recorded as a digital record.
Physical security of the site
Art. 15. (1) In the event of an intrusion and/or breach of the site’s security, upon the arrival of the patrol on duty, the Contractor’s employees shall ensure the physical security of the site until the Client or their representative has been notified and has arrived.
(2) In the event that it is objectively impossible to contact the Client or their representative by telephone, or in the event that they fail to personally take charge of the security of the premises within two hours of being notified, the Client shall pay an additional fee for physical security in accordance with the Contractor’s Price List (Tariff) for each hour following the expiry of the two-hour period from the time the attempts to contact the Client began.
(3) Should the Client, after telephone contact with the Client or their representative, specifically request that the Contractor’s employees vacate the premises, the on-duty patrol shall leave the scene at the Client’s risk. In this event, the Contractor shall not be held liable for any damage caused to the Client.
Contractor’s Property Liability Framework
Art.16. (1). The Contractor's liability for compensation and/or liquidated damages may only be incurred in the cases expressly set out in these General Terms and Conditions, the Contractor's Price List (Tariff) and the written contract between the parties, and only up to the amounts agreed therein.
(2) Where, according to the chosen tariff plan, the security service is agreed between the parties to include an inspection of the guarded object, in case of detected burglary and detected non-fulfilment of the obligation under Art. 1, the Contractor may be obliged to pay the Client a penalty in the amount of the value of the stolen items, but not more than the limit specified in the Price List (Tariff).
(3) The Contractor shall only pay the penalty referred to in the preceding paragraph if the Client submits a written request to that effect within ten working days of the burglary being discovered. The written request shall be accompanied by an Inspection Report pursuant to Article 13(5), a Declaration by the Client regarding the stolen property, as well as official documents proving ownership of the stolen property, and any other necessary documents requested in writing by the Contractor to verify the burglary and the extent of the damage.
(4). The absence of the items which the Customer claims were present in the property at the time of the breach of its integrity and were stolen shall be proven in accordance with the procedure laid down by law (report on the investigative measures carried out, outcome of a case filed with the relevant Regional Police Department of the Ministry of the Interior against an unknown perpetrator, etc.).
(5) The Contractor shall not be liable, including under paragraph (2), if the stolen movable property has been insured and the Client may claim insurance compensation for the stolen property from the insurer in accordance with the terms of the insurance contract, and in cases where the alarm system on the premises has not been switched on, resulting in the Contractor’s Monitoring Centre not receiving an alarm signal from the Client’s premises.
(6). The Contractor shall not be liable, including under paragraph 2, for non-pecuniary damages and loss of profits of any kind or nature, nor for pecuniary damages resulting from the theft of money (including currency), securities, stamps, documents (including electronic documents and drawings), high-value luxury items (jewellery, works of art), etc., etc.
(7) The Contractor shall not be liable, including under paragraph 2, for: property damage caused by theft which is not committed by destroying, damaging or undermining the barriers and/or facilities permanently installed for the protection of the site; property damage caused by the destruction or damage to property located on the site, including that caused by hooliganism; property damage caused by „window-shoplifting“; and property damage caused by or in connection with an intrusion or attempted intrusion into the protected premises, consisting of the destruction, damage or undermining of partitions and/or structures designed to protect the premises;
(8) If, following the burglary of movable property from the premises, the same is found and returned to the Client, they shall accept it back and immediately notify the Contractor thereof. In this instance, no penalty shall be payable, and if one has already been paid by the Contractor – the Client shall reimburse the amount received together with the statutory interest from the date of receipt of the movables.
Major key
Art. 17. The Contractor shall not be held liable for failure to deliver the Service or for the provision of the Service in an inaccurate or untimely manner in cases of force majeure or fortuitous events constituting circumstances of an extraordinary nature which were not foreseeable at the time the contract was concluded between the parties and which render the provision of the Service objectively impossible.
III. CUSTOMER RIGHTS AND OBLIGATIONS
Obligation to pay
Art. 18. The Client undertakes to promptly and accurately pay the sums due under the Contract to the Contractor.
Giving people access
Art. 19. (1) The Client undertakes to allow the Contractor’s authorised employees to carry out an initial inspection, as well as periodic visits and inspections of the site.
(2) The customer shall be obliged to provide the Contractor or its representatives with names, addresses and contact telephone numbers, thereby ensuring access to the secured site and the possibility of the Contractor’s representatives attending the site immediately at any time of the day for the purposes of technical troubleshooting and inspection, as well as for notification in the event of a breach of the site’s security. In the event of any barriers preventing the Contractor’s employees from accessing the secured site, the Client shall hand over two sets of keys to open such barriers or provide another means of unimpeded and immediate access to the site.
(3) In the event of a registered alarm signal, the Client shall grant the Contractor access and provide assistance for the purposes of inspection.
Signalling equipment
Art.20. (1) The Customer shall be obliged to procure at his own expense the necessary equipment (signalling equipment) for the performance of the Contract. It may purchase or rent this equipment from the Contractor or from third parties. In the event that the Contractor rents the equipment, the Customer shall pay a monthly rental (fee) in an amount set forth in the written contract between the parties.
(2) In the event that the equipment referred to in the preceding paragraph is acquired by a person other than the Contractor, the Client shall make it available to the Contractor for inspection and approval, ensuring that the existing alarm systems comply with the Contractor’s requirements. All risks arising from the incorrect or inaccurate operation of the equipment shall be borne by the Client, and the Contractor shall not be liable for any damages arising in connection therewith.
(3) The Customer shall not, without the Contractor’s express prior written consent, remove any item of equipment from the locations specified in the Schedules to the written contract between the parties.
(4) The Customer shall take the necessary care to preserve the integrity and suitability of the alarm and signalling equipment installed at the premises, to monitor and maintain its serviceability.
(5) Maintenance of the equipment outside the warranty period and routine maintenance following the expiry of the warranty shall be at the Customer’s expense. Should the parties reach a further agreement, the Contractor shall carry out maintenance of the equipment in the secured premises following the expiry of the warranty and preventive maintenance.
Provision of a radio transmitter or combined radio and Global System for Mobile Communications transmitter
Art. 21. (1) Subject to further agreement between the parties, a radio transmitter or a combined radio and GSM transmitter – owned by the Contractor – may be installed on site for the transmission of information via a radio channel and/or the GSM mobile network. Radio transmitters and combined radio and GSM transmitters form part of the Contractor’s licensed separate telecommunications network; they may be owned solely by the Contractor and may be made available for use by the Customer only for the duration of the Contract and for the purpose of providing the Service.
(2) For the period during which the information transmission device owned by the Contractor is installed on the secured premises, the Client undertakes not to make it available for use by other persons and to pay a monthly fee or a sum of money of a compensatory nature serving as compensation for the return of the equipment provided to him. The amount of the monthly fee or the compensation shall be specified in the contract.
(3) If, in accordance with the preceding paragraph, an indemnity amount is agreed between the parties, the Contractor may set off that amount against the Client’s outstanding payments for fees and/or penalties due under the Contract. If the compensation amount is not set off during the performance of the contract, it shall be returned to the Client once the latter has returned the equipment provided to them.
Use of the equipment
Art. 22 (1) The Customer undertakes not to make any technical alterations to the equipment provided and to take due care to maintain it in good condition.
(2) The risk of loss, damage or destruction of the equipment provided by the Contractor, including any radio transmitter or combined radio and GSM transmitter supplied for use, shall pass to the Client from the moment of its handover, which shall be evidenced by the signing of an Acceptance Protocol. In all instances of loss, destruction or damage to the equipment, including that arising from circumstances beyond the Client's control, the Client shall be fully liable to compensate the Contractor for any losses incurred. Any defects or damage shall be documented in a report signed by representatives of both parties. In such cases, the Contractor shall not be liable for, nor shall they refund, any monthly rental fees paid or any compensation amount for a radio transmitter or combined radio and GSM transmitter.
(3) The Contractor shall not be liable for failure to perform its obligations or for damages caused in the event that, due to intent or negligence, the Client or a third party having access to the alarm and signalling equipment has caused damage to the same, which damage prevents the Contractor from performing its obligations.
Equipment handling requirements
Art. 23. (1) The customer is obliged to familiarise themselves in detail with the manufacturer’s instructions for the operation of the alarm and signalling equipment. The Customer shall be obliged to switch on, switch off and operate the signalling and alarm equipment in strict accordance with the requirements set out in the manufacturer’s operating instructions and the instructions provided by the Contractor.
(2) The Customer shall be obliged to train and familiarise third parties who have access to and work with the alarm and signalling equipment (family members, persons employed under an employment contract or a contract for services, etc.) with the operating instructions and requirements set out in the preceding paragraphs. The Customer shall be liable for the acts and omissions of such third parties in relation to the fulfilment of the Customer’s obligations under this Agreement as if they were its own.
(3) The Client shall be obliged to comply, at its own expense, with the Contractor’s requirements under Article 9(2) of these General Terms and Conditions.
Obligation to return equipment – Contractor's property
Art. 24 Upon termination of the Agreement, regardless of the reason for termination, the Client shall immediately return the Contractor's equipment, including any radio transmitter or combined radio and GSM transmitter provided for use, and shall grant access to the Contractor's employees for its dismantling. Should this obligation not be fulfilled within seven days of the termination of the Agreement, the Client shall be liable for a penalty equal to three times the amount of the compensation for the use of the relevant radio transmitter or combined radio and GSM transmitter under the Agreement. Should any other equipment owned by the Contractor have been let to the Client, the liquidated damages shall be increased by the cost of such equipment (at retail prices for new equipment at the time of termination).
Reaction to false signals
Art. 25. In the event of a response to a registered signal resulting from a circumstance referred to in Art. 3, as well as in the case of an alarm triggered for the purpose of „testing the system“ or due to negligence or incorrect operation of the alarm system (including the use of the wrong code, incorrect operation of the alarm system, unreasonable pressing of the panic button / attack button, doors or windows left open, or animals left in the secured premises causing the alarm system to activate), the Customer shall pay the Contractor a penalty in the amount set out in the Price List (Tariff), unless the Customer notifies the Contractor’s on-duty staff at the Monitoring Centre within 1 minute of the system being activated.
Obligation to notify
Art.26. (1) The Client shall notify the Contractor in writing at least 24 hours in advance:
– in the event of a change to the information concerning the authorised representatives providing access to the protected object;
– in the event of renovation of the protected premises and a change in the use of the facility;
– when changing the layout of the interior furnishings within the premises;
(2) The Customer shall notify the Contractor immediately in writing of any other material changes and circumstances leading to an increase in the risk of burglary or damage, as well as any change in its correspondence address.
(3) The Client undertakes to notify the Contractor in writing, at the time of entering into the written contract, of all insurance policies taken out to insure property on the premises, and to notify the Contractor of any subsequent insurance of such property within seven (7) days of the insurance being taken out.
Art. 27. The Client undertakes to notify the Contractor in writing immediately upon becoming aware of any property damage which may give rise to the Contractor’s liability under this Contract. In this case, within 12 hours of becoming aware, the Client or his representative shall appear before the Contractor to sign a Declaration under Article 13, paragraph 5.
Consequences of non-compliance
Art. 28. In the event of non-performance or incorrect performance by the Customer of their obligations under these General Terms and Conditions and the contract between the parties, as well as in the event of actions that cause or facilitate unlawful intrusion into the premises, or create conditions for increased damage resulting from such an intrusion, or prevent the establishment of the reasons for the unlawful intrusion, and/or the presentation of documents containing false information relevant to the intrusion or the event, the Contractor may reduce the amount or refuse to pay the liquidated damages referred to in Article 16 and/or terminate the contract for security by technical means.
IV. PRICE AND PAYMENT METHOD
Art. 29 (1) The Client shall pay the Contractor a monthly remuneration (monthly fee) for guarding the Site. The amount of the remuneration shall be determined in accordance with the Contractor's Price List (Tariff.
Upon conclusion of the contract between the parties, the Client shall pay the Contractor a one-off fee for the surveillance of the site (start-up fee) in the amount specified in the Price List (Tariff), as well as an advance payment for the first period of service use.
(3) After the expiry of the initial prepaid period for the use of the Service, the Contractor's monthly remuneration for each subsequent period shall be paid in advance within three days of the commencement of the respective period. The start date of the relevant period shall be the date specified in Article 6(2) of these General Terms and Conditions (start of the relevant business month).
Art. 30. In the event of a delay in payment of sums due under this Contract, the Client shall pay the Contractor a penalty of 0.2% (zero point two per cent) of the amount due for each day of delay.
Article 31. (1) In the event of non-compliance with the terms for payment of the remuneration, the Contractor shall, as a temporary sanction, suspend site inspections without prior notice from the date of the Client’s default. For the period during which the measure referred to in the preceding sentence is applied, the Contractor shall not be liable for the performance of its obligations under these General Terms and Conditions and the contract with the Client, nor shall it be liable for any damages incurred. The foregoing shall not relieve the Customer from the obligation to pay monthly fees for the relevant period.
After the expiry of the 14th day of delay, as an additional sanction, the Contractor shall be entitled to dismantle and remove the equipment provided, which remains his property, at the Client's expense, subject to the provisions of Article 24 being applied accordingly.
(3) The site inspection shall be reinstated upon payment of all amounts due, including accrued penalties.
V. OTHER CONDITIONS
Confidentiality
Art.32. (1). Each party undertakes not to disclose confidential information to third parties in any form, and to require its employees and subcontractors to comply with the same confidentiality obligations. The restrictions under this clause shall remain in force for a period of 3 years after termination of the contract.
(2) The Contractor undertakes to keep secret and not to disclose to third parties any facts and information relating to the security configuration of the monitored premises, the valuables stored therein, as well as circumstances and data regarding the Client’s property status, which have become known to them in connection with the performance of their obligations under this agreement.
(3) The Client undertakes to keep secret and not to disclose to third parties the terms and method of implementing security at the monitored premises, and not to provide third parties with information regarding the location and operation of alarm and signalling equipment, the terms and actions of the Contractor's employees in the event of an actual or attempted intrusion into the guarded premises, etc., which they become aware of in connection with the performance of obligations under this Contract.
(4) The Contractor may record telephone conversations with the Customer or its representatives during and in connection with the performance of its obligations under this Contract. The recording of these calls is necessary for the timely and accurate performance of the Contractor’s obligations and its proof. The Contractor undertakes not to disseminate or make available to third parties these recordings, except when requested by the competent state authorities in accordance with the procedure provided for by law or in the event of a legal dispute to prove the performance of the Contractor’s obligations. By signing this Contract, the Client agrees that the telephone conversations with the Contractor’s employees during or in connection with the performance of its obligations under the Contract shall be recorded using technical means for making sound recordings. These records shall be retained by the Contractor for at least three months, after which they may be deleted by the Contractor.
Advantage
Art.33. In the event of a conflict between clauses of the various documents that make up the contract as a whole, the clauses of the documents in the following order shall prevail:
- Annexes to the agreement;
- The written contract concluded between the parties and its annexes;
- the Contractor’s Price List (Tariff); and
- These Terms and Conditions.
Applicability to framework agreements
Art. 34. These General Terms and Conditions shall apply accordingly to the Contractor’s framework agreements with Clients for security with technical means at multiple sites. The written contract with the Client shall agree on any deviations from the General Terms and Conditions, as well as the specific details regarding their applicability.
Dispute Resolution
Art. 35. (1) All disputes between the parties shall be settled by negotiation in a spirit of understanding and goodwill. All claims of the Client against the Contractor shall be addressed in writing to the Contractor at the address for correspondence specified in the written contract. Disputes that have not been resolved shall be brought before the competent Bulgarian court.
If the Client has not submitted their claim to the Contractor in writing in accordance with the procedure referred to in the preceding paragraph and all possibilities for reaching an understanding between the parties have not been exhausted, and the Client brings their claim to court, the Contractor shall not be liable for legal costs and attorney’s fees, regardless of the outcome of the case.
VI. TERMINATION OF THE CONTRACT
Grounds for termination of the contract
Art.36. (1) The Contract may be terminated by the mutual written consent of the parties.
(2) This Agreement shall also terminate upon the occurrence of circumstances beyond the parties’ control which result in the inability to perform their obligations, such as death, bankruptcy, revocation/expiration of the private security permit or liquidation of either party.
Unilateral termination of the contract
Art.37. (1) The Contractor may unilaterally terminate this Contract by giving at least one month’s written notice.
(2) The Customer may terminate this Agreement unilaterally by giving at least one month’s written notice. The Contract shall terminate upon the Customer’s fulfilment of all its obligations under the Contract. In the event that, at the end of the notice period, the Customer has not fulfilled all its financial obligations to the Contractor, the Customer shall also owe the Contractor a penalty of 50% of the outstanding amounts, as well as the late payment penalty under Article 30.
Termination of the contract by the prevailing party
Art. 38. (1) Either party may unilaterally terminate this contract in the event of a material or systematic failure of the other party to perform its obligations by giving two weeks’ written notice.
(2) The Contractor may terminate the Contract without notice if the Client fails to fulfil its obligations under Article 3, Article 21, para. 3, Article 32, paragraph 3, as well as in case of delay of due and payable payments by more than one month.
Amendment of the General Terms and Conditions, the Price List (Tariff) and the Contract
Art. 39. (1) These General Terms and Conditions and the Price List (Tariff) may be amended by the Contractor when changes in the economic environment or legislation so require.
(2) In the event of a change to the General Terms and Conditions and the Price List (Tariff), the Contractor is obliged to notify the Client in an appropriate manner, giving him a sufficient period of time within which, if the latter does not express his disagreement with the change in writing, it shall be binding on him.
(3) The written contract can be amended by mutual agreement of the parties through written annexes signed by them.
VII. DEFINITIVE PROVISIONS
Art.40. In order to unify terms and avoid the possibility of disputes in the application and interpretation of the contract, the parties adopt the following definitions for the purposes of these General Terms and Conditions and the written contract concluded:
„Signalling and alarm technology“
means a system of control panels, sensors, means of signalling and devices for the remote transmission of signals which give an alarm signal in the event of an attempted intrusion into the protected premises.
„Monitoring (duty) centre“
means a technical centre located in the Contractor’s office, constituting a set of equipment and facilities through which monitoring of the guarded objects, registration of regular signals arriving from them and verification of the alarm signals received are carried out, when the alarm equipment in the guarded object is connected to the monitoring (duty) centre.
„Burglary (theft by breaking and entering)“
means a theft committed by breaking, damaging or undermining barriers firmly made to protect the premises.
„Theft from display cases“
means the theft of property by breaking a storefront or window of the premises without permanent bodily entry into the interior thereof.
These General Terms and Conditions have been adopted by Order of the Manager of Professional Protection – Electronics Ltd. Effective from 01.01.2013. .